Your Personal Information
We protect your personal information with the highest standards of security and care. Your data is encrypted, never shared without consent, and used solely for order fulfillment.
Contact Number Collection
We collect your contact number during checkout for the following purposes:
- Order Updates: To send you SMS or call regarding delivery status, delays, or issues
- Referral Discount Validation: To verify first-time customer status when applying referral codes (prevents duplicate use of promotional discounts)
- BloomPass Rewards Tracking: If you purchase BloomPass credits, your number serves as a unique identifier for your rewards account
Your contact number is stored securely and used only for these stated purposes. We do not share your phone number with third parties for marketing purposes without your explicit consent.
Email Communications
We may use a secure third-party email service provider to send transactional and marketing emails on our behalf.
Your personal data (such as name and email address) is used only for the stated purpose of delivering order confirmations, service updates, and, where consent has been provided, marketing and promotional messages.
All communications are sent through encrypted connections and authenticated using our verified domain to ensure security and deliverability.
You may withdraw your consent for marketing emails at any time by clicking the unsubscribe link included in our messages or by contacting us directly.
BloomPass Rewards Program
If you purchase BloomPass credits, your contact number will be used as a unique identifier to track your rewards account. This enables us to:
- Manage your credit balance and transaction history
- Process credit redemptions at checkout
- Track referral bonuses and prevent duplicate claims
- Ensure fair and secure operation of the rewards program
Your contact number and rewards data are stored securely and used solely for rewards program management. This data will be retained as long as your account remains active or as required by law.
You may request to view, update, or delete your rewards account data by contacting us at support@cocoflora.sg.
Data Protection Officer: Amanda Zheng
Contact: info@datacaresolutions.biz