Flower Delivery FAQ Singapore

We deliver island-wide across Singapore! 🇸🇬

This includes residential, offices, hospitals, and hotels. Just provide the full address and postal code when ordering.

We offer flexible delivery time slots:

• 9AM - 12PM
• 12PM - 3PM
• ️ 3PM - 6PM
• 6PM - 9PM
• ⏰ Anytime (we'll choose the best time)

Note: Same-day delivery depends on availability. Order early for best results!

Delivery is a flat rate of $15 island-wide, regardless of location!

We'll try our best to deliver successfully!

• Our driver will call the recipient first
• We can leave with building security/reception (if authorized)
• For condos/apartments, we can leave at the door if you specify

Pro tip: Add delivery instructions like "Leave with security" or "Call 30 mins before arrival" when ordering!

Yes! WhatsApp us at +65 8885 8773 as soon as possible.

We can usually reschedule if we haven't started preparing your order yet (at least 4 hours notice preferred).

Yes, subject to availability! ‍♀️

For best chance of same-day delivery:

• Order before 2PM for afternoon/evening delivery
• Contact us via WhatsApp to confirm availability first
• Choose simpler arrangements (complex custom orders need more time)

We recommend ordering at least 1 day in advance for guaranteed delivery on your preferred date!

Absolutely! We source fresh flowers and handcraft each bouquet to order.

Your flowers are typically:

• Cut and arranged on the day of delivery
• Sourced from trusted local suppliers
• Hand-selected for quality and freshness

With proper care (see our Flower Care Guide), your blooms should last 5-7 days!

Each bouquet is handcrafted with love, so slight variations are natural!

We'll always match:

• Overall color scheme and vibe
• Flower type (roses, lilies, etc.)
• Size and value

Minor differences:

• Exact flowers used (depends on seasonal availability)
• Wrapping style may vary slightly
• Natural variations in bloom size/shape

Not happy? Contact us within 24 hours and we'll make it right!

Yes! We offer custom arrangements.

WhatsApp us at +65 8885 8773 with:

• Your budget
• Preferred colors
• Occasion (birthday, anniversary, etc.)
• Any specific flowers you want included

We'll create something beautiful and send you a photo for approval before delivery!

Our standard bouquets come beautifully wrapped, ready to be placed in a vase.

Want to add a vase? Contact us for options and pricing!

With proper care, most flowers last 5-7 days, some even longer!

Check out our complete Flower Care Guide for tips on maximizing freshness.

Yes! We include a handwritten card with every order.

Just fill in the "Card Message" field during checkout. Keep it under 100 characters for best results.

Examples:

• "Happy Birthday! Love, Sarah xo"
• "Thinking of you. Get well soon! - The Team"
• "Congratulations on your new home! "

Quality Guarantee: We want you to be 100% happy!

If there's an issue:

1. Take photos of the flowers
2. Contact us within 24 hours of delivery
3. Email orders@cocoflora.sg or WhatsApp +65 8885 8773

We'll offer:

• Full refund, OR
• Free replacement, OR
• Store credit for future orders

Note: Due to the perishable nature of flowers, we cannot accept returns after 24 hours or for "change of mind" requests.

Yes! We're a registered Singapore company:

CocoFlora Pte. Ltd.
UEN: 202545688W

Click the "Unsubscribe" link at the bottom of any marketing email, or visit our unsubscribe page.

Note: You'll still receive important order updates (confirmations, delivery notifications).

We're here to help!

• WhatsApp (Fastest): +65 8885 8773
• Email: orders@cocoflora.sg

Response time: Usually within 1-2 hours during business hours (8AM - 8PM).

Roses and sunflowers are classic birthday picks. Bright, cheerful arrangements work best. Browse our Birthday Flowers collection for curated options.

White lilies, chrysanthemums, and soft pastel arrangements are traditional for condolences in Singapore. In multiracial Singapore, white and muted tones are universally appropriate. Avoid bright red flowers.

Some flowers like lilies are toxic to cats. We offer a curated selection of pet-safe bouquets. See our complete Pet-Safe Flowers Guide for ASPCA-verified safe flowers.

Cheerful arrangements like sunflowers and gerberas are ideal. Avoid strongly scented flowers like lilies in hospital rooms. We deliver to all major Singapore hospitals.

Keep it simple and heartfelt. Examples: "Happy Birthday! Love, [name]", "Thinking of you", "Congratulations!". Every CocoFlora order includes a free personalised message card.

Carnations are the traditional Mother's Day flower, symbolising a mother's love. Roses, lilies, and mixed pastel bouquets are also popular choices. Order early as Mother's Day bouquets sell out fast!

Choose from 3 plans: Bloom Petite ($45/mo, 1 delivery), Bloom Duo ($168/mo, 2 deliveries), or Bloom Lifestyle ($188/mo, 4 deliveries). Fresh seasonal flowers delivered to your door. Pause or cancel anytime. View plans.

BloomPass is our credit system. Purchase credits and get bonus value: $100→$110, $200→$230, $300→$360. Credits are valid for 12 months and can be used on any order.

After your first order, you'll receive a unique COCOXXXXX code. Share it with friends — they get $5 off their first order (min $60), and you earn $5 credit when their order is delivered. Max 3 referral credits per month.

Yes! You can pause, resume, or cancel your subscription anytime from your My Account page. No cancellation fees.

Our bouquets start from $45 SGD. Every bouquet includes free gift wrapping and a personalised message card. Delivery is a flat $15 island-wide. Browse our Affordable Flowers for our best value picks.

Yes! Contact us via WhatsApp at +65 8885 8773 for corporate arrangements, recurring office flowers, and bulk orders. We can provide invoices for business expenses.

Yes! We run promotions during major occasions like Valentine's Day, Mother's Day, and festive seasons. Sign up for our newsletter or follow us on Instagram @cocoflorasg to stay updated. You can also save with our BloomPass credits or referral program.